Frequently Asked Questions - GUEST
01
What is Bricks and Keys?
We are a comprehensive platform for searching and reserving real estate properties for both rental and sales purposes. Our services cover a wide range of properties, starting with short-let apartments, and we provide regular updates on new spaces for those who join our list.
02
Do I have to sign up to make a booking?
No, registering is not required to book a shortlet apartment with us. Our booking services are available to all users, regardless of whether they have registered or not. However, if you do decide to register, you only need to do so once to enjoy our platform's full benefits.
03
What payment method do I require?
We accept both naira and dollar payment . You may also pay with direct bank transfers in Nigeria.
04
How do I know if an apartment is available on a certain date?
Find the apartment you want on our website, Click on book now and select dates to see availability.
05
Which areas do you cover?
Because we just launched, we are currently in Lagos. We will open for more locations as we move forward.
06
What is your Cancellation policy ?
We expect at least a one week prior notice before a booking is cancelled .
07
Can I inspect an apartment before deciding on booking ?
All apartments listed on Bricks and Keys have been inspected and vetted by us. However, you can reach out to the host of the apartment you'd like to inspect.
08
Can we use the apartments for parties ?
Apartment use is subject to the preferences of the Host. For clarifications, please send an email to iInfo@bricksandkeys.com.ng or call +234 (0) 903 149 5358
09
Are there any discounts for extended stay ?
We can’t guarantee any discounts, but you earn reward points on every booking. The longer your booking, the higher your rewards.
10
Do I have to pay a caution fee ?
This is dependent on the host’s terms. However, Any caution fee received will be refunded within 24 - 48 hours of checkout following confirmation of no extra charges.
CONTACT
Inquiry Regarding Real Estate
0903 149 5358
Shortlet Question
0809 066 6627
HELPFUL INFORMATION
OFFICE ADDRESS
36a Wole Ariyo St Lekki Phase I
Lagos, Nigeria